KIOXIA warranty for solid state drives (SSDs)

Coverage of the warranty

KIOXIA Europe GmbH ("KIOXIA") covers all warranty liability for SSD drives as outlined below, no matter, if those have been sold by Toshiba Electronics Europe ("TEE"), Toshiba Memory Europe ("TME") or KIOXIA Europe GmbH.

Duration of warranty period

Enterprise SSDs: 5 years
Data Center SSDs: 5 years
Client SSDs: 3 years

The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase, model number and serial number of the SSD, is your proof of the date of purchase.

Obtaining warranty service

It is KIOXIA's policy to handle warranty issues only with direct KIOXIA customers. If you are a direct customer of KIOXIA, please use the following links for further assistance and refer to our warranty conditions below:

kioxia.storrepair.comA new window will open. for EMEA

activeservice.ruA new window will open. for Russia and CIS countries

If you are not a direct customer of KIOXIA, please apply the warranty at the point of original purchase.

Warranty exclusions and disclaimer

The warranty with respect to your SSD is subject to the following exclusions and limitations:

a) Exclusions

The warranty does not extend to:

  1. any SSD not manufactured by or for TEE, TME or KIOXIA, or sold to a direct customer in a country not covered under this warranty (EMEA, Russia and CIS countries).


  2. any SSD that has been damaged or rendered defective


    (a) as a result of use of the SSD other than for its normal intended use, failure to use the SSD in accordance with the user's manual that accompanies the SSD, or other misuse, abuse or negligence to the SSD;
    (b) by the use of parts not manufactured or sold by TEE, TME or KIOXIA;
    (c) by modification of the SSD;
    (d) as a result of service by anyone other than TEE, TME or KIOXIA;
    (e) by improper transportation or packing when returning the SSD or
    (f) by improper installation of third party products (e. g. cables).


  3. any SSD or parts thereof from which labels or serial numbers have been modified or made illegible.


  5. loss of any, or damage to data (e. g. pictures or videos, "data"). You are responsible for saving (backing up) any data. As a result, KIOXIA does not warrant or cover any financial or other loss, caused by data loss. KIOXIA may opt to replace the SSD submitted for warranty services with an equivalent drive in case your SSD may become permanently inaccessible to you.


  7. fair wear and tear of consumable parts, i. e. parts that require periodic replacement during the normal course of the SSD usage, including without limitations, batteries, AC adaptors, AC/USB/AV cable, remote control or appearance parts.


  9. cosmetic damages such as scratches and dents, scratched, faded or discoloured covers and plastics. KIOXIA is not liable for any transport/ delivery/ insurance costs, import duties, taxes, licensing fees and any charges from telephone/ fax communication as consequence of the failure of the SSD.


  11. KIOXIA supplies no warranty, either expressed or implied, for any bundled software, its quality, performance, merchantability, or fitness for a particular purpose. Nor does KIOXIA warrant that the functions contained in the software will meet your requirements or that the operation will be uninterrupted or error-free. As a result, unless otherwise stated in writing, the software is sold "as is".


  13. KIOXIA warranty does not cover any hardware connected to/ with the SSD.

b) Disclaimer of warranty

Except for the express warranty provided and to the extent permitted by applicable law, KIOXIA, its authorised resellers or authorised service providers do not issue any warranty or guarantee for your SSD. KIOXIA expressly excludes any other liability, whether expressed or implied, to the fullest extent allowed by the law. In particular, but without limit to the generality of the exclusion, any implied terms as to merchantability, satisfactory quality, fitness for a particular purpose and/ or non-infringement of third party rights are excluded whether in contract or tort. Any implied warranties that may be imposed by law are limited in duration to the term of the express warranty given by TEE, TME or KIOXIA to the extent permitted by applicable law. To the maximum extent permitted by applicable law, in no event shall KIOXIA or its supplier be liable for (1) damage to, or loss or corruption of data or removable storage media, or (2) any damages whatsoever (including direct or indirect damages, loss of business profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of warranty, contact, strict liability, tort or otherwise) arising out of or resulting from the use of or inability to use the products and/ or the enclosed written materials, even if KIOXIA, its supplier, an authorized KIOXIA representative, service provider or dealer have been advised of the possibility of such damages or of any claim by any third party. Any liability of KIOXIA or its supplier which is not excluded shall be limited to the purchase price of the SSD.