EXCERIA PLUS Portable SSD Not Recognized by Android Devices

To: Valued Customers,

It has been confirmed that the EXCERIA PLUS Portable SSD is not recognized by Android devices.
This problem can be fixed by reformatting the device on a Windows PC, and the device can continue to be used.
Please follow the instructions below to format the EXCERIA PLUS Portable SSD in exFAT MBR format on your Windows PC. Please note that formatting the SSD will erase all the data stored on it. Therefore, you should always make a backup of your data to your own device before formatting your EXCERIA PLUS portable SSD.

We are currently in the process of evaluating the Mac operating system version. We will notify more information as soon as we have the results.
We apologize for any inconvenience this may cause.

(Windows 10) EXCERIA PLUS Portable SSD exFAT MBR Format procedure using Windows PC.pdf
(Windows 11) EXCERIA PLUS Portable SSD exFAT MBR Format procedure using Windows PC.pdf

Please contact us if you have questions or concerns about this notice.
https://europe.kioxia.com/pt-pt/personal.html